I can tell you that SNC Squared has never let me down. I rest assured if it is a technical issue that needs addressing John and his group can either resolve it or have access to the resources to resolve it. The urgency and quick response times provided to my companies has been un-matched by any other computer support group or software vendor I have dealt with. Many people consider the IT side and maintenance thereof, to be an overhead and don’t think they can afford the added costs, I would simply say at the rates and service level I have received, and you cannot afford to not have it. In this ever changing world of viruses, patches, and updates SNC Squared is vital for peace of mind.