General Questions And Answers
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A: If you are experiencing a technical emergency, please call the main office number at 417.622.0933 and a live person will assist you. If your call is after hours or everyone is on the phone, you can leave a message and we will return your call as soon as possible. If your issue is not an emergency, we recommend you send an e-mail to firstname.lastname@example.org or visit our customer portal on our web site.
A: Our most popular and effective plan is our Platinum Managed Services. This provides for unlimited remote and on-site service as it pertains to your network and ensures that you get a true fixed-fee support cost. We monitor and will provide service to your network 24/7. However, we do offer alternative plans based on your IT needs. Please get in touch with us to see how our managed services can fit in with your company needs.
A: No. We try to cover our full range of services on our web site, however it is difficult to detail each and every type of service we provide. Chances are if you ask if we can do it, the answer is YES or we will find somebody for you who can.
A: Absolutely! SNC Squared provides services to clients in many different states. Several of our clients have multiple locations. Our business model allows for full management of your systems regardless of your location. Should you need an on-site visit, we have relationships with trusted partners around the world and can dispatch specialists to any location with guaranteed reliability and response times.
A: Yes! We are so confident in our services that all of our support plans come with a 90-Day No-Questions-Asked Guarantee. We also unconditionally guarantee all our work. If you are ever not satisfied with any work we perform, just let us know and we will work with you to insure your satisfaction, at no additional charge. We also have strict Service Level Agreements that we provide to you.
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance and reliability of your systems. We also guarantee our response times based on the emergency. And, if you are on our Platinum Service Plan, you will never see any additional invoices for maintaining your existing infrastructure.